How long will it take to ship my order?

This depends on what your item is. If the product is in stock, it will typically be shipped within 3-5 business days.

If you purchased a commissioned piece, this can take anywhere from 5-21 days depending on which materials need to be sourced, and complexity of design. This will be discussed with you prior to payment. Please email support@saffronandstones.com with any questions regarding this.

Do you Accept Returns, Exchanges, or Refunds?

Due to the nature of handmade items and vintage pieces, I cannot accept returns or exchanges at this time. Please email support@saffronandstones.com for questions regarding this.

Order Lost in Shipping

All orders come with a tracking number once shipped. If your order is lost in shipping, I am able to open a case with USPS to try to locate your package. Always be sure to check with your neighbors first in case USPS delivered to the wrong address.

Uh Oh.. My Jewelry Broke!

No worries!

If this is a maker-error (something wasn’t soldered completely, the clasp doesn’t close all the way) I will repair the item free of charge, and pay for shipping.

If it was user-error (your child pulled your necklace and it broke) you will need to cover the charge of the fix, and you will need to pay for shipping. Ability to fix a piece also depends on how severe the damage is. As always, contact me with any issues at support@saffronandstones.com and we can figure something out!

How are my Purchases Packaged?

All orders come with a special S&S box, a S&S card, and a microfiber jewelry cloth to keep your jewelry clean and safe.

If you order multiple items, they will be packed together. If you want your multiple items packed separately, please order the correct number of gift boxes here.